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Terms & Conditions

Please review the terms and conditions of Nitreo and any of its subsidiaries before using any of our products.

Added: 12 May 2019
Last Updated: 10 June 2020


These Terms & Conditions (hereby referred to as "Terms") serve to govern the use and access of our Social media services (hereby referred to as "Services"). Please read these Terms of service carefully before using Nitreo.

Terms are legally binding

By using the Services we provide, you agree to be legally bound by the Terms outlined on our website as well as comply with the Privacy Policy also defined on our website. This website is operated by Nitreo Technologies Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Nitreo. Nitreo offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Nitreo is not affiliated with Instagram, Facebook or any Instagram third-party partners in any way.

Any new features or tools which are added to the current Service shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Customer Responsibilities

A company, organization, individual or other qualified third party we refer to in these Terms are considered the "Customer". It is the sole responsibility of the Customer to comply with Instagram rules and any legislation that they are subject to. The Customer uses Nitreo at their own risk. Nitreo is not responsible for your actions and their consequences. We are not to blame if your Instagram account is banned for any reason.

To provide the Service we require the Customer Instagram username and password to obtain required information for the API of the relevant social media platform. We don’t store, give away, or otherwise distribute the password to any third parties. We will not post or comment on any accounts on the Customer account’s behalf.

We do not make any claims as to the ownership of these accounts to which we have been given access.

By purchasing our service you agree that you clearly understand and agree what you are purchasing, and will not file a fraudulent dispute via your bank or the payment processor used.

Notable Rules

The Services provided by Nitreo require for the Customer to follow the Rules specified below as well as comply to the Privacy Policy described.

By agreeing to these Terms of Service, you represent that you are at least 18 years old. Services we provide are strictly unavailable to children under the age of 18. If a child under the age of 18 has provided us with their information without a consenting parent/guardian, please contact us immediately.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Prices for our products are subject to change without notice. Nitreo Technologies Ltd will always try to contact its customers prior to any pricing changes. Existing billing agreements will not be affected.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to the customer or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Service Delivery

Certain services offered, focus on bringing the attention of real users to your Instagram profile with goals that may include increasing followers, likes, and comments. The expected amount of followers, likes and comments is not guaranteed to you in any way. Regardless of any perceived representation to the contrary, Nitreo in no way guarantees a specific result for Customers. You understand that you are paying us for our effort to generate results, but that results are never guaranteed as there are many factors involved, some of which are out of our control. Moreover, we cannot protect you from spam, fake, or inactive followers, as it is not always possible to avoid them. It is understood that Nitreo has no control over Instagram and if they decide to make changes to their platform.

We can’t guarantee the continuous, uninterrupted or error-free operability of the services.

It is the sole responsibility of the Customer to provide updated passwords to Nitreo during their use of the Nitreo service. Any downtime of service in relation to a client not providing their current password will not result in any payment reimbursement for that period of time.

Information on the Website

We are not responsible if information made available on the site is not accurate, complete or current. The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

The customer is bound to contract periods

These Terms remain in effect until the end of the Customer's billing cycle. The Customer is entitled to cancel their contract with us without prior notice or given reason. The Customer is required to cancel their billing at least ONE (1) day prior to the following billing cycle. Otherwise, the Customer is obliged to fulfil the last month of billing prior to cancellation. Please note that pausing an account does not cancel the subscription and related charges.

Billing Cancellation Example

The Customer is due to be billed on the 31st of March for the provision of Services from the 31st of March to 30th of April 2020.

Scenario 1 - The Customer cancels on 31st of March: The Customer will still pay for services supplied for the periods of 31st of March - 30th April 2020. The Customer will not be billed on the 30th of April, for the month of May.

Scenario 2 - The Customer cancels before 30th of March: The Customer will not pay for the periods of 31st of March - 30th April 2020. The Customer shall not receive any Services after the 30th of March.

The Customer Agrees To Limitation of Liability

The Company may not be held liable for any potential damages incurred. In no event will you or us have any liability to the other for lost profit, revenue, or any circumstantial, incidental, consequential, punitive, or other forms of damages however they may have been caused, whether in contract, or under any other theoretical circumstance of liability and regardless of whether the party has been advised of the possibility of the aforementioned damages. You will have no financial liability to us for a breach of these Terms, and our maximum aggregate liability to you for any alleged breach of these Terms is ONE HUNDRED US DOLLARS (100 USD).

The Customer Agrees To The Refund Policy as Described

Refunds are not provided if the Service is provided as stated, and the Customer account displays positive growth due to the Service. Please be advised growth is relative, and while Nitreo will strive to provide the best results, these may vary depending on account quality, content, niche etc. A certain amount of followers, comments or any other form of growth is not guaranteed.

Our refund policy lasts 30 days from the date of your initial purchase. After 30 days of service, we do not offer any refunds. When you register with Nitreo, you agree to pay and take responsibility for all charges made in accordance with your plan and these policies. In order to be fair to all clients, no exceptions are made.

Refund requests are reviewed on a case by case basis. The refund policy as described in the Terms of Service does not serve as a guarantee of refund.

Refunds (if applicable)

If your refund is approved and within the terms of our policy then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-10 business days.

Refunds for annual and semi-annual subscriptions are provided at the sole discretion of the Company, only within the first 30 days of purchase. Should a refund for an annual subscription be provided at the discretion of the Company, the Company may offer only partial refund in accordance to the remaining time on the Subscription minus discount offered on the price.

Refunds when loss of access to service

Refunds for any subscription type due to loss of access to a service related to Instagram will be honored at the sole discretion of the Company. This may include loss of access to an account and loss of access to features within a social media app, in example features related to Instagram Shopping.

Refunds when account paused

As stated in the Customer Dashboard and Terms of Service, pausing an account does not cancel the subscription and related charges. The pause functionality serves to let your account manager know he should temporarily stop activity on your account. It does not pause the subscription itself, meaning it does not affect time until the subscription is renewed or the billing date. We don’t currently credit additional days for paused days. If you believe you should be credited with days for a paused account please contact Support.

Refunds due to performance issues

Refund requests based on performance issues are reviewed on a case-by-case basis, and only during 30 days from initial purchase. Requests may include but are not limited to slow growth or irrelevant quality of followers and/or likes. While the Company strives to render Services as best as possible, the Company is under no obligation to fulfil requests of refunds.

Refunds due to recurring subscription billing agreement

Should a refund request be submitted by the Customer due to the Customer not being aware of a recurring subscription, the Company is able to fulfil said requests at its sole discretion. Generally, it is the responsibility of the Customer to understand the nature of their Billing Agreement, which is expressly mentioned on the Pricing section of the Website, as well as during the checkout process of the Company's designated payment provider.

Refunds due to unexpected service

Should the customer request a refund on the basis that the service is not as expected, the Company is able to fulfil such refund requests at its sole discretion and only within 30 days of initial purchase. The Company is under no obligation to fulfil refund requests in the event the Customer claims service is not as expected.

Refunds due to untimely cancellation

Should the Customer cancel the Billing Agreement with the Company in an untimely fashion, the Company is able to fulfil said refund request at its sole discretion. In most instances, the Customer is offered Services for the rest of the paid month. Should an untimely cancellation occur within a reasonable timeframe as determined by the Company, the Customer may be eligible for a refund.

Refunds due to Inactivity

Should the Customer request a refund due to account inactivity as caused by technical issues. the Company may issue a refund at its sole discretion. Refunds in such instances are typically fulfilled when the issue cannot be solved within a reasonable timeframe as determined by the Company. As such, refund requests are reviewed on a case-by-case basis.

Refunds due to Double Charge

Should the Customer enter an additional billing agreement with the Company that renders the first billing agreement obsolete, the Customer may be double-charged by mistake. In such instances, the Company shall always endeavor to refund the Customer in a reasonable timeframe as determined by the Company.

If you believe you should be issued a refund, please reach out to our support team with full details of your request. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances.

Discrepancies & Terms Acceptance

The Terms stated above, including any terminology referred to in our Terms or within our Privacy Policy, are constitutive of the entirety of our Terms agreement between you the Customer, and us the Company. The Terms stated supersede prior agreements (both written and verbal) concerning all subject matter related to the provision of Services and Terms of use of Nitreo. Should there be conflict, inconsistency, or claims that counter either the Terms or Privacy Policy, the terms stated on this Terms page shall be the prevailing agreement presented to any "Authoritative Party" understood as local jurisdictive parties.

Governing Law

The Terms stated above and any disputes relevant to the Terms or our Privacy Policy shall be addressed exclusively by the law of Malaysia and relevant constitutional bodies of Malaysia.

Contact Nitreo

We appreciate all forms of feedback and welcome you to contact Nitreo through this form should there be any indiscrepancies, misunderstandings, or other noteworthy mentions regarding the Terms and/or Privacy Policy.

Thank you for your understanding and cooperation. Let's grow your social media together!

© Copyright 2020 Nitreo Technologies® Ltd. All rights reserved. Various trademarks held by their respective owners. See our Privacy Policy and Terms & Conditions prior to using any service we offer.